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A: Once the order was placed please allow us 1-3 business days for packing and shipping.
A: You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
To Check Your Order Status:
Go to the My Account page-->https://www.starknightmt.com/account/login
You will see the order history and tracking notifications for all the orders in progress.
A: For the parcels that have no logistics status update after one week of delivery, they may be problematic pieces, please contact us by email to check the logistics status.
A:Please check first whether there is a parcel around the receiving address and whether it is signed for by a neighbor.
Contact your local post office about the package. They can check with your mail carrier and find out exactly where he/she left it. (They also have GPS on their scanner and can sometimes access that info to see exactly where it was when it was scanned as delivered).
If the parcel still cannot be found, please contact us by email and we will verify the status of the parcel with the logistics company and handle it after verification.
A: The time frame for return & exchange must not exceed 30 days from when the original order was received.
To start a return or refund, you should contact us at email@example.com. We will help you solve the problem quickly.
A: Enter the discount code you get on the payment page. Each events or new release we will give you a exclusive discount code. Please sign up to recieve our lastest events.
A: Please provide order number and pictures if needed, and send emails to our email address firstname.lastname@example.org. We will get back to you after we are in working time Monday to Friday: 8:00AM - 6:00PM.
Once the order was placed please allow us 1-2 business days for packing and shipping.
Shipping Methods & Delivery Time
Our Warehouses are located in Hebron and Guangzhou. Delivery time depends on your location and our warehouse inventory management.
(1) Free Shipping With all US Order except Alaska,Hawaii and Puerto Rico.
--US：3-10 business days
--Outside the US: 10-30 business days
Sorry that we cannot deliver to Alaska,Hawaii and Puerto Rico
Please contact us to confirm the shipping cost if your country is not shown above.
(Due to challenges posed by the pandemic, our carrier is temporarily experiencing shipping delays, which may delay your delivery. We are always work to get your package to you as quickly and safely as possible. )
About Customs, Duties, & Taxes
The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country. These charges must be paid for by the recipient. starknightmt.com has no control over these charges, nor can we predict what they might be.
1) Please confirm your shipping address and billing address. We DO NOT ship to P.O. box address.
2) The phone number in case the courier company needs to contact you.
3) Business days are Monday to Friday; Saturday, Sunday and Holidays are not included in shipping days.
Contact us if you need to cancel your order before the product has been produced or shipped. You will receive a full refund if the order is canceled. If the product has already been shipped, it cannot be canceled. If it is not a quality problem, the shipped goods will not be canceled.
In order to for courier to contact you, please keep the mobile phone free during this period. If you do not receive the package in time, it will be returned to the place of shipment. We will not be responsible for any loss caused by this reason.