Return&Refund Policy

1. 30-Day Return & Refund Guarantee

We are devoted to make you feel comfortable and confident when shopping at StarKnightMT. You can return any unused,new item within 30 days of delivery of your item.

2. Return & Exchange Conditions

  • The time frame for return & exchange must not exceed 30 days from when the original order was received.
  • All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  • We do not pay for the shipping cost of return if the return is due to your personal reason including order wrong item.
  • We will pay for the shipping cost of return if the return is due to our mistake or products quality problem.

Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

3. Non-Refundable Items

Altered, abused, or improperly installed/maintained items will void the warranty and are not returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.

4.Situations When We Refund

  • Product issues：If the item you received the wrong items or the products have some quality issues.We will process a exchange or return request within Three-Seven business days. 
  • Item out of stock: If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

 

Please contact our customer service via email or chat for return address.

We support credit card payments. If you are paying through a paypal account, your refund will be received within 1-2 hours of the working day. If you paid via credit card channel, your refund will be credited to your account within 24 hours of the working day.

 

Note:

1.Our customer service email: support@starknightmt.com

2.We guarantee that all of the items have been tested and make sure they works well before shipment.

3.Please write a note with your order number (for example: SK-XXXX) and put inside the package before sending the delivery.