Return&Refund Policy
1. 30-Day Return & Refund Guarantee
We are devoted to making you feel comfortable and confident when shopping at StarknightMT. You can return any unused, new item within 30 days of delivery of your item.
2. Return & Exchange Conditions
A. The claim is made less than 30 days after you receive the goods.
B. All items are returned in their original condition, without scratches or signs of wear, and haven't resized or altered in any way.
C. We do not pay for the shipping cost of the return if the return is due to your personal reason including ordering the wrong item without checking the product fitment.(like Shipping is delayed or you don’t like the product or you made the wrong purchase, or you modified your UTV so the part doesn’t fit)
D. We will pay for the shipping cost of the return if the return is due to our mistake or product quality problem.
E. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
F. Please contact our customer service via email or chat for a return address.
3. Non-Refundable Items
Goods are not covered by our 30-day return or refund policy if:
A. The product serial number and product were not distributed by StarknightMT.
B. Goods have been worn and damaged, stretched, or contaminated.
C. Goods were damaged or worn out due to improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments.
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration, or improper installation.
G. Partial goods of complete sets are being returned.
H. All StarknightMT Polycarbonate Roofs and Windshields are shipped with a protective film on both sides - if the film is removed from either or both sides, the item is not eligible for return. No refunds will be issued if the windshield is returned with both sides of the film actually removed.
J. The claim is made more than 30 days after you received the goods.
Unfortunately, we cannot accept returns on sale items or gift cards.
4. Situations When We Refund
Product issues： If the item you received is the wrong item or the product has some quality issues. We will process an exchange or return request within Three-Seven business days.
Item out of stock: If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
5. Shipping Fee
Please note that original shipping costs for product deliveries are not refundable.
- If you want to return an item with no quality issues or the return is due to your personal reasons including ordering the wrong item without checking the product fitment, you will be responsible for paying the return shipping fee and the $15 restocking fee. Once we receive the item, we will process your refund or exchange. Please follow the return standards to ensure that the items are in new condition and do not affect their resale.
- Please make sure to check the product fitment, if you order the wrong product without checking the product fitment, we will not pay for the return shipping cost.
- P.S. If the return is due to our product description being inaccurate, resulting in product incompatibility, incorrect functionality, or other related issues, we will cover the cost of return shipping.
Note:
1. Our customer service email: help@starknightmt.com
Amazon customer service email: sales@starknightmt.com
2.We guarantee that all of the items have been tested and make sure they works well before shipment.
Purchased from Amazon
1. Reach out to the Amazon seller to confirm if returning your order is necessary. If a return is needed, proceed with the steps below.
2. Visit your Amazon orders page and locate the order to be returned.
Click on the 'Return or Replace Items' icon.
3. Select the reason for the return and submit the return request.
4. Amazon or the seller will provide further instructions for the return. If a return number is given, please write it on the shipping label area.
For more information about the return process, please visit https://www.amazon.com/.