Yes, points expire 1 year after they are earned. Make sure to redeem them before they expire to enjoy the benefits.

Yes, you earn points with every purchase. The number of points depends on the purchase amount and the current promotions we offer.

All your remaining points from the Smile reward system will be automatically transferred to the new reward system.

Yes, some rewards have usage limits and apply only once per customer. Check the specific terms for each reward on our loyalty page.

Your tier is based on loyalty points collected in the past 12 months. If your points drop below the required level after expiry, you may move down a tier.

You can earn points by signing up, making purchases, referring friends, following us on social media, writing reviews, and more.

Points can be redeemed for discounts on future purchases. You can choose from various rewards like $10 off, $25 off, or even $100 off, depending on the number of points you have.

You can move up to a higher tier by accumulating a certain number of orders or meeting spending milestones. Each tier has specific requirements, and once you meet them, you will be upgraded automatically.

Reach out to us at [email protected] with your order number(s), and we’ll check your point balance.

Yes, your points will be credited to your account as soon as your order is confirmed! However, to keep the system fair for all riders in the StarknightMT community, if an order is canceled, returned, or refunded, the points earned from that specific purchase will be automatically deducted from your balance.